منابع مشابه
The Role of Redress in B2C E-Business
Redress is an important customer support mechanism in B2C e-business to win customer confidence in online purchases. Although some form of redress has been considered in different parts of the world, it is still at an inception stage regarding its application to B2C e-business. This paper introduces redress and provides an explanation of themes related to redress in B2C e-business identified fr...
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The potential of internet has been expanded rapidly toward using e-commerce in many countries. Ecommerce has become popular as many people come to understand its convenience and its quick respond to requests and as more products and services become available. This inductive interview-based study aims at identifying and assessing the significant barriers in business-to-consumer (B2C) electronic ...
متن کاملTurning E-Business Barriers into Strengths
Despite all the positive stories about the Internet, business has a long way to go before it can reap its full benefits. A variety of internal and external inhibitors are preventing many companies from keeping up with the pace of innovation on the Internet. As mobile commerce and other emerging technologies are used to conduct business on the Internet in the future, companies will be forced to ...
متن کاملTechnology Fears: Barriers to the Adoption of Business-to-Business E-Commerce
This research presents a qualitative study of the difficulties encountered in the adoption of B2B (business-tobusiness) electronic commerce. It is concerned with an initiative that was intended to help SMEs (smalland medium-sized enterprises) in Singapore adopt an Internet-based electronic marketplace. Drawing on the theory of technological frames, the study traces the case over 13 months and a...
متن کاملThe Types of Redress Procedures in Business-To-Consumer (B2C) E-Commerce
Redress refers to a process offering consumers access to internal complaint handling procedures and services to resolve disputes that occur during e-commerce transactions. The roles and types of redress have received much attention, particularly in offline business where the focus is largely on traditional litigation procedures. This paper focuses on the types of redress procedure consumers hav...
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ژورنال
عنوان ژورنال: Journal of Business & Economics Research (JBER)
سال: 2011
ISSN: 2157-8893,1542-4448
DOI: 10.19030/jber.v2i6.2892